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Stakeholder Engagement - Results

Over the first half of 2016 the State Heritage Office conducted a series of surveys to offer our stakeholders the chance to have their say on issues relating to our work.  With the assistance of Lockwood Consultancy, we heard from over 120 people who engage with the Heritage Council and/or State Heritage Office in some way, whether as part of their employment or through a heritage place.

In general the feedback was very positive about the progress made by our organisations in recent years, and about the way we work with stakeholders.  Those we heard from told us that they appreciate our efforts to be helpful and easy to work with, and identify the State Heritage Office as approachable and well-informed.

Areas where respondents would like to see additional work include an extension of the education and advocacy program to further improvements in perception of heritage generally, and reduction of response times for enquiries.

The consultant report made a number of recommendations, which were brought to the State Heritage Office and Heritage Council for consideration and action.  From this we’ve drawn some priority actions, which include:

  • - provide clear information on decision-making and delegation
  • - continue education program, particularly within building and planning sectors
  • - identify opportunities for individuals to act as heritage ‘ambassadors’
  • - explore options for online tracking of referrals and nominations
  • - extend and activate partner networks to deliver heritage-related information

The full report and table of actions are now available for review.

The State Heritage Office and Heritage Council are always open to feedback and suggestions.  There are usually areas for improvement and we are keen to hear ideas on how our available resources can be directed for best outcomes. To send in your comments, please email
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Heritage is integral to the vibrant life and prosperity of Western Australia.
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Level 2, 491 Wellington Street, Perth WA 6000

Locked Bag 2506

T: (08) 6551 8002
Freecall (regional): 1800 52 4000
F: (08) 6552 4001

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